FAQs

We deliver all across UAE.Usually we deliver 1-3 business days duration except some certain conditions. Our Delivery team working for orders during 9:00 am to 8:00 pm from Saturday to Thursday.

Therefore, there are no flat shipping charges. The best way to find out the shipping charge applied to your order is to try placing an order. The last page of checkout process will provide you with the exact shipping cost.

Dubai,Sharjah,Ajman:15.75 AED /Order;

Abu Zhabi,Al Ain,Umm Al Quwain,Ras Al Khaimah,And Fujairah:36.45AED/Order

For worldwide shipping,we should firstly know your exact location,Please contact with our customer service or email us:support02@yatai.ae before you plan an order.

Customers can cancel orders at any time before the order has been processed.
Once the order has been shipped, you will receive a shipping confirmation via email .

You can replace the correct product with us,
To request a return please email us at: support@yatai.ae and include:

Your order number;

Name of item(s), item number(s), and quantity of items you are returning;

Customer Service will respond to you with return instructions within 24 hours.

Yes,we offer exchange for faulty items.

Item(s) may be returned within 7 days of the delivery date for a full refund. Items must be returned in new unused, undamaged condition, with their boxes, inserts and all packing materials to be accepted. Item(s) returned without original packing will only be accepted subject to a repacking fee. Used, assembled or damaged items will not be accepted.


ATTN: Please inspect all items and make sure they are to your liking before discarding packing material. As new packing material is subject to a fee based on the volume of the item.

1)New customers can enjoy free returns within 30 days when they sign up.

2)For old cusotmers,We offer free returns within 7 days when they sign up.

For artificial plant landscape projects, we provide a one-year warranty from completion.